Settling your Claim
If we've agreed to pay your claim
We’ll contact you to discuss how your claim should be settled. Settlement options are:
- Repairing or rebuilding the lost or damaged part of your building;
- Paying you for the cost of your claim, up to the sum insured on your Certificate of Insurance.
Repairing your building
If we settle your claim by repairing the damage to your building, one of our approved loss adjusters/builders will:
- Create a scope of work for you to review and approve (if required);
- A scope of work is a technical document; for more information, please click here;
- Agree a time with you to start work on repairs;
- Give you an estimate of when work will be complete.
In some cases, you may need to pay your policy excess to our preferred supplier.
Claims:
Axis Underwriting Services · ABN 51 090 508 142 · AFSL 236650
Axis Underwriting Services
ABN 51 090 508 142 · AFSL 236650
For information about interpreting services please contact the Australian Government’s Translating and Interpreting Service.
For information about The National Relay Service (NRS) and to access links to the Relay and Teletypewriter (TTY) services click here.
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